Frequently asked questions
You can take the bus and hop on- hop off at any of our 15 bus stops, once you have changed your voucher for an official ticket at the main bus stop “Golden Tower”, where officially start all tours.
All tours (tour “The Monumental Seville”, ”The Romantic Seville” and both walking tours) start at the main bus stop of “Golden Tower”, which is about 20 meters away from the emblematic monument of the Gold Tower, close to the river Guadalquivir. However, with the Monumental and Romantic tour is possible to take the bus at any of the 15 bus stops, once you have changed your online voucher for an official ticket at the main bus stop “Golden Tower”.
No. We can´t accept refunds. Remember that you have 30 days from the date of purchase to use the voucher.
Yes, our buses are equipped with pre-recorded comments in 8 different languages: Spanish, English, French, German, Italian, Russian, Dutch and Portuguese. We will give you the headphones.
If you are a group of more than 30 persons, please contact with us through our contact form or by e-mail: firstname.lastname@example.org. You can also contact with us by phone: +0034 954560693.
Yes, you must print the voucher that you will receive in your email account, after you have completed your purchase, and show it to the staff of the main bus stop “Golden Tower”. It is not allowed show the voucher in the screen of your mobile phone.
Inside the bus you are not allowed to eat, drink, smoke or travel with an open umbrella on the top floor.
You are responsible for keeping your ticket in a safe place to be able to access the bus and other activities. Therefore, in case of loss, theft…you will have to make a new purchase. Check that the staff has given you the ticket before you get on the bus.
In the case of having made the purchase and not having received the e-mail confirmation that includes a voucher in pdf file, please get in touch with us the contact form, e-mail or by phone.
The meeting point of both walking tours is at the main bus stop “Golden Tower”.
Once you have purchased a voucher, you have 30 days to use it. The day that you want to start the tours, just go to the main bus stop “Golden Tower” and give the voucher printed to our staff and they will give you a valid official ticket.
Occasionally, there are alterations/modifications in the service due to causes beyond our control (works, demonstrations, events carried out by the City Hall…). We recommend visiting us in Facebook or consult our web page the same day you are going to do the different tours.
With the purchase of your ticket or voucher of “Tour of Seville and Triana”, we give you the headphones. If you lose them, you can buy others in any of our buses. The price is 1€. Please, take care of them.
Yes, you can book a bus and organize the route as you please. Contact with us through our contact form or if you prefer, by e-mail: email@example.com. You can also contact with us by phone: +0034 954560693.
Yes, but the company is not responsible for any damage or loss that it can suffer. In addition, depending on the dimensions of the pram and/or the number of passengers, you will need to place it at the top or bottom of the bus. The driver will tell you where to keep it.
No, it is not allowed to get on the bus with pets, with the exception of guide -dogs.
Once you have made the purchase on-line, you will receive a confirmation email that will include a file in pdf format for you to print and show in the main bus stop “Golden Tower”. In case you have not received the voucher, please contact with us through our contact form, e-mail or by phone. If you have purchased it by PayPal, it might take a little longer to receive the confirmation e-mail.
10% discount for online purchase
Just one ticket (valid for 2 days in a row) offers you the chance to enjoy Seville, hopping on and off the bus as often as you like.